Category: General IT

  • What happens when anyone can build the software?

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    AI-assisted projects like ArtCraft may not replace Microsoft or Adobe, but they could change the economics of competition. As software becomes easier to reproduce, the value of the surrounding ecosystem becomes increasingly important. The question is whether customers stay because that ecosystem delivers genuine value, or because leaving is simply too difficult.

  • Forget Skynet: AI Risk Is About Control, Not Consciousness

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    AI doesn’t need to become conscious, malicious or “go rogue” to create real risks. The practical challenge is controlling what increasingly capable systems can access and do.

    Split illustration contrasting an ominous red AI network with a controlled data centre where access paths are allowed or blocked. Generated by ChatGPT.
  • The machine is faster. I’m not sure I am

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    AI can make knowledge work faster, but not necessarily easier. It often shifts the burden from producing first drafts to judging, refining, and taking responsibility for the output. If the machine is faster, does the human have to be faster too?

    Desk setup showing an AI-assisted writing workflow with a laptop, monitor, keyboard and coffee mug.
  • Some thoughts on the Hodge Review

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    Here are my immediate thoughts/hot-takes on the Hodge review of Arts Council England. First, some quick ones: Yes, keep ACE arms-length – whatever your political stance artists should be free to create without political interference. Replacing Let’s Create sounds sensible – a less top-down approach should allow artists and organisations greater flexibility and freedom. Proposed…

    Screenshot of the heading of the Hodge ACE review
  • Not the f*** off bot

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    Often AI powered chatbots frustrate customers – Oura’s chatbot is actually useful.

    Screenshot of an in-app chatbot
  • Transforming Collaboration During COVID-19

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    A blast from the past this one! During 2019 we stated rolling out Office 365 – putting Teams front-and-center. By the start of 2020 the roll-out was largely complete – but training wasn’t fully ramped up and staff were still getting to grips with things. Then COIVD hit, and office staff all suddenly had to…

  • “What idiot did this?”

    How often have you looked at a setup and said one of these? “Well, that’s stupid” “That’s not how it’s done” “I wouldn’t have set it up that way” And how often have you found yourself in a situation where you are setting something up and thought: “Well, if we had more budget we’d do…

  • CrowdStrike – there but for the grace…

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    I’m writing this a few days after the global IT outage that pulled TV stations off the air, grounded planes, and made it tricky to purchase your morning coffee. And more seriously prevented 911 calls from working in Alaska. Where I work was largely unaffected. Our servers kept running, payments kept being processed, and staff…

  • When product renaming and auto-updating f**k things up

    A quick and dirty post today – in short – if you think you are using Azure App Proxy, and all-of-a-sudden your users are reporting Gateway Timeout error – check if your on-prem Azure App Proxy services are stuck. Kill any errant processes, you’ll see these stuck services disappear, and then you’ll have new services…

    Screenshot of a Gateway Timeout error message
  • Should we sell an NFT?

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    No. Or at least that’s my opinion! NFTs are the new thing – and there’s money to be made – so should cultural organisations be “minting” NFTs? NF what? Firstly – what is an NFT? “Non-fungible tokens” are an attempt to offer a way of proving ownership over a digital asset. Proving ownership over physical…

    Some Bored Apes